Terms and Conditions

Thanks for choosing Happy Valley Haven. These Terms and Conditions explain how booking, payment, cancellations, and your stay work when you reserve directly with us. By making a reservation, you agree to these terms on behalf of yourself and everyone in your group.

Happy Valley Haven is owned and operated by Doug and Charlene (“we,” “us,” or “our”). “You” and “Guest” refer to the person who makes the reservation.

1. The Property

Happy Valley Haven is located in State College, Pennsylvania. The full address is included in your signed rental agreement and in your arrival instructions. The home has three bedrooms and two full bathrooms, and includes a fully equipped kitchen, fresh linens and towels, starter supplies, and Wi-Fi.

We do our best to keep the listing accurate, but amenities and furnishings may change from time to time. If something important to your stay has changed, we will let you know before you arrive.

2. Reservations and Rental Agreement

Your reservation is confirmed once your payment has been received and you receive a confirmation email from us.

Every reservation also requires a signed rental agreement. We will email you a link to review and sign it right after you book. The rental agreement includes your reservation dates, payment details, cancellation policy, and house guidelines. If anything in the signed rental agreement differs from these Terms and Conditions, the signed rental agreement applies.

The person who makes the reservation must be at least 25 years old, must be staying at the property for the entire reservation, and is responsible for everyone in their group.

3. Payment

Your total includes the nightly rate, cleaning, and applicable taxes. There is no separate cleaning fee added at checkout.

• At booking: 50% of the total is charged to your card.
• Remaining balance: the other 50% is automatically charged to the same card seven (7) days before your arrival date. We will send you a reminder a few days before it runs.
• Bookings made within seven days of arrival: the full total is charged at the time of booking.

If your card changes or you would like to use a different payment method, please contact us before your balance date. If the balance payment fails and is not resolved promptly after we contact you, we may cancel the reservation under the cancellation policy below.

4. Cancellation Policy

We understand plans change. Here is how cancellations work:

• Seven (7) or more days before arrival: cancel any time through your cancel-by date (seven days before your arrival) and receive a full refund of everything you have paid.
• Less than seven (7) days before arrival: no refund. Your balance has already been charged by then, and your dates are off our calendar and difficult to rebook on short notice.
• Bookings made within seven days of arrival: paid in full at booking and nonrefundable.

Your exact cancel-by date is listed in your booking confirmation email and your rental agreement. To cancel, please contact us by email or phone. Refunds are issued to the original payment method.

No refunds are given for no-shows, late arrivals, early departures, or unused nights. We also cannot offer refunds for things outside our control, such as weather, travel delays, game schedule changes, or event cancellations. We recommend travel insurance if you would like that extra protection.

5. Check-In and Check-Out

• Check-in is any time after 2:00 pm on your arrival date.
• Check-out is by 11:00 am on your departure date.
• A $75 late checkout fee applies to departures after 11:00 am. This time is needed to prepare the house for our next guests.

One week before your stay, we will email directions, parking information, and helpful details about the house. On the morning of your arrival, we will send your door code and final check-in instructions. Please do not share your door code with anyone outside your group.

Before you leave, we ask that you:

• Load and start the dishwasher
• Bag any trash and place it in the outside bin
• Turn off the lights
• Lock the door on your way out

No need to strip the beds. We will take care of that.

6. Occupancy and Parking

The maximum occupancy is eight (8) guests. Only the guests listed on your reservation may stay overnight. If you need to add an overnight guest, please contact us first and get our approval before they arrive.

Off-street parking is available in the driveway for up to four (4) vehicles, and the driveway is yours alone for your stay. No permit is needed. Please do not block neighbors’ driveways or park on the lawn.

On Penn State home football weekends, traffic near Beaver Stadium and campus gets very heavy. Please plan extra travel time.

7. House Rules

We want you to relax and enjoy the house while being respectful of the home and our neighbors.

• No pets. Happy Valley Haven is a pet-free property to keep it comfortable for guests with allergies.
• No smoking or vaping of any kind, anywhere on the property, inside or out.
• No parties or events. This includes tailgate gatherings or get-togethers with people who are not registered guests.
• No extra overnight guests beyond those on your reservation without our approval.
• Be a good neighbor. Please keep noise at a respectful level, especially in the evening and early morning.
• Mind the downstairs neighbors. The home is a duplex, and the downstairs unit is occupied by long term tenants. Please keep noise down, especially footsteps, music, and voices late at night and early in the morning.
• Treat the home with care. Please do not move furniture between rooms or remove any items from the property.
• Follow the law. Illegal activity of any kind is not permitted on the property.

8. Security Hold, Damage and Additional Charges

Shortly before your arrival, a $500 security hold is placed on the card used for your reservation. This is an authorization only, not a charge. It is released after checkout once we confirm the home is as you found it.

By booking, you also authorize us to charge that card for any of the following that occur during your stay:

• Damage to the home, furnishings, or property beyond normal wear and tear
• Missing items
• Cleaning beyond what is normally needed after a stay, including cleaning related to smoking, vaping, or pets
• Late checkout fees ($75)
• Costs resulting from a violation of the house rules, including fines or penalties issued to us because of guest conduct

If a charge is needed, we will contact you first with a description of the issue and supporting documentation, such as photos or receipts. Charges will reflect the reasonable cost of repair, replacement, or cleaning. If something breaks during your stay, please let us know right away. Accidents happen, and it is always better to hear about it from you.

9. Violations and Early Termination

If the house rules are seriously broken, including hosting a party or event, exceeding the maximum occupancy, bringing pets, smoking, or any illegal activity, we may end your stay early and ask everyone to leave the property. If your stay is ended for a rule violation, no refund will be given, and you remain responsible for any damage or additional charges.

10. Maintenance and Issues During Your Stay

If something is not working as expected, please contact us as soon as possible so we can take care of it quickly. Problems reported promptly are much easier to fix.

We may need to enter the property during your stay for necessary repairs or maintenance. Except in an emergency, we will contact you in advance and schedule a time that works for you.

We are not able to offer refunds or credits for temporary issues outside our control, such as utility or internet outages, appliance failures that are repaired in a reasonable time, weather, or nearby construction. We will always do our best to resolve any issue quickly.

11. Liability

Guests are responsible for their own safety and the safety of everyone in their group while at the property. Please use all amenities, stairs, appliances, and outdoor areas with care.

To the fullest extent permitted by law, the owners are not responsible for any injury, illness, loss, theft, or damage to personal property that happens to guests or their visitors during their stay, except where caused by the owners’ own negligence. Please do not leave valuables unattended, and check the house for your belongings before you leave. We are not responsible for items left behind, though we will do our best to return them at your expense.

You agree to be responsible for, and to reimburse the owners for, any claims, costs, or damages that result from the actions of you or anyone in your group.

12. Cancellation by the Owners

In the rare event we have to cancel your reservation because the home is unavailable or unsafe to stay in (for example, due to a major repair, severe weather, or another emergency), we will notify you as soon as possible and refund everything you have paid. Our responsibility is limited to that refund.

13. Communication and Privacy

By booking, you agree to receive emails and text messages related to your reservation, including your confirmation, rental agreement, payment reminders, directions, and check-in details. Message and data rates may apply. You can reply STOP to opt out of text messages at any time, but please note you may miss important check-in information.

We use the information you provide only to manage your reservation and communicate with you about your stay. We do not sell your personal information. Payments are processed through a secure third-party payment processor, and we do not store your full card number.

14. Governing Law

These Terms and Conditions are governed by the laws of the Commonwealth of Pennsylvania. Any dispute related to a reservation or stay will be handled in the courts of Centre County, Pennsylvania. If any part of these terms is found to be unenforceable, the rest will remain in effect.

15. Changes to These Terms

We may update these Terms and Conditions from time to time. The version posted at the time you book, along with your signed rental agreement, applies to your reservation.

16. Contact Us

Questions about these terms or your stay? We are always happy to help.